Refunds and cancellation
Last updated: 30 September 2026
We want you to pay only for a system you use. This page says when and how you get money back.
1. In short
Building your system is free with an invite code, so you only pay once you have seen it work. If the first paid month does not suit you, you get the money back.
2. First payment
If you ask within 14 days of your first payment for a plan, we refund it in full and close the paid period.
3. 3 months or a year paid ahead
You can stop a prepaid period at any time. We refund the whole months not yet started, after recalculating the months already used at the monthly price (without the discount).
4. Setup service
The setup service is refunded in full if you cancel before work starts, and in proportion to the work not yet done if you cancel during it. Once the work is done it is not refunded.
5. When there is no refund
• The part of a month already started. • An account suspended for breaking the terms of use. Credits for missed availability are given as service credit, as set out in the SLA.
6. How to ask
Write to salom@kublet.app or call [Contact phone] from the phone number on your account, saying which payment you mean. You do not have to give a reason.
7. When the money arrives
We confirm within 3 working days and return the money within 10 working days to the same card or account it came from. Card refunds may take a few more days to appear, depending on your bank.
8. Contact
[Company legal name], [Legal address]. Email: salom@kublet.app. Phone: [Contact phone].